Program Description:
Teaches participants how to handle complaints professionally and conduct challenging conversations with confidence across any business environment. Role-play and real-world case studies reinforce learning.
Core Objectives:
- Identify the root causes of complaints
- Communicate assertively and empathetically
- Resolve conflicts effectively
- Maintain professionalism under pressure
- Turn challenging interactions into opportunities for relationship building
Program Duration: 7 hours
Who Should Attend:
Customer-facing staff, supervisors, managers