Program Description:
Provides strategies to increase revenue and service impact through professional upselling and cross-selling. Participants learn to identify opportunities and communicate effectively without pressure.
Core Objectives:
- Recognize upselling and cross-selling opportunities
- Apply techniques while maintaining client satisfaction
- Build confidence in offering value-added products or services
- Improve business outcomes and revenue
Program Duration: 7 hours
Who Should Attend:
Sales staff, customer service staff, business development teams