Program Description:
Equips participants with skills to manage challenging customer interactions professionally, turning complaints into positive outcomes. Role-playing reinforces real-world application.
Core Objectives:
- Recognize and defuse difficult situations
- Communicate assertively and empathetically
- Resolve conflicts efficiently
- Maintain professionalism under pressure
- Enhance customer or stakeholder trust
Program Duration: 7 hours
Who Should Attend:
Frontline staff, supervisors, customer service teams