Program Description:
This seminar focuses on practical techniques to increase revenue per guest while maintaining excellent service standards. Participants will learn strategies for upselling premium items, cross-selling complementary products, and improving the overall guest experience through subtle, professional selling techniques. Role-play exercises allow real-time application.
Core Objectives:
- Understand the psychology behind suggestive selling
- Identify opportunities for upselling and cross-selling
- Apply techniques without pressuring the guest
- Increase revenue while enhancing guest experience
- Develop confidence in offering premium products or services
Program Duration: 7 hours
Who Should Attend: Front-of-house staff, servers, concierge, F&B supervisors